Installshield Developer 8.01

Following are frequently asked questions and answers about downloads and licenses for InstallShield.

Questions

General

Product and License Center

Whatever the distribution developer had on his hard drive was what the distribution installer got on her hard. Setup is needed by (installed) basesystem-8.0-1. Mar 04, 2003  Then, you can write your install utility in C# (or VB.Net if you are so inclined). Then your.NET app can call the installer to install the rest of your app. I was using this before we switched to InstallShield Developer 8.0, which by the way is a GREAT product.

Node-Locked Licensing

Concurrent Licensing

Answers

General

Can I evaluate or use InstallShield or InstallShield Collaboration without activating it or configuring the licensing?

You can install the product and use it for a limited number of days without activating your product or connecting it to a licensing server. If you do not activate your product or connect it to the license server within the trial period, the product will stop working when the trial period has ended. You can activate your product or connect it to the license server at any time before or after the trial period has ended.

Can I evaluate or use the Standalone Build without configuring the licensing?

No, an evaluation version of the Standalone Build is not available. The Standalone Build does not run without the license file or without being connected to a FlexNet Licensing Server.

What is the difference between the node-locked and concurrent licensing models for InstallShield?

The following licensing models are available for InstallShield:

• Node-locked licensing—With this model, the product license is tied to a specific user and machine. This model is the traditional option and the one that is most often purchased.

If you are using the node-locked type of license, it is your responsibility to maintain your license on your machine. Sharing this type of license between multiple users does not comply with Flexera products' end-user license agreements (EULAs).

• Concurrent licensing—This model enables sharing or floating of Flexera product licenses among multiple users; it is also sometimes called floating licensing. Concurrent licensing can provide you with greater flexibility and cost efficiency than the traditional node-locked licensing. This model is available for the Premier and Professional editions of InstallShield, but not for the Express edition. It is also available for InstallShield Collaboration and the Standalone Build.

Fo4 mod load order. If your organization purchased concurrent licenses for a Flexera product, you need to connect your product to the licensing server that you are using. Subsequently, every time that you start a Flexera product on your machine, the server is queried to verify that the required license is available. If the license is available, you are granted access to a Flexera product.

To learn more about these different licensing models and determine which option best fits your requirements, contact your Flexera sales representative or your preferred reseller.

How can I obtain an activation code for my product?

An activation code is typically provided in the Order Details section of the confirmation message that is emailed to the individual in your organization who purchased InstallShield, InstallShield Collaboration, or the InstallShield Standalone Build. The activation code is an identifier for your product, and it is in the form XXXX-XXXX-XXXX-XXXX (four sets of four characters).

How do I determine the host ID of my machine?

The host ID that the Flexera Product and License Center requires you to enter when you are acquiring a node-locked license file for the Standalone Build is the machine's MAC address, which is also called the physical address or Ethernet address.

If you are installing the Standalone Build and you select the node-locked license option, one of the installation dialogs displays the host ID of the machine on which you are running the installation.

You can also download the following tool and launch it on any Windows-based system to determine its host ID:
FlexNetHostIDExe.exe

Launching that tool displays a window that shows the host ID and lets you copy it to the Clipboard:

To manually determine the host ID of a specific machine:

1. Open a Command Prompt window.
2. At the command prompt, enter the following command:
   Configuration information is displayed in the Command Prompt window.
   
3. In the Ethernet adapter Local Area Connection section, look at the Physical Address value.

This physical address value is the host ID of your machine. Use this value (without the dashes) when you are obtaining a license file from the Product and License Center.

Product and License Center

What is the Product and License Center?

The Flexera Product and License Center is where you perform InstallShield-related tasks such as the following:

• Download the installations for the products that you purchased. This includes InstallShield, redistributable files (for example, InstallShield prerequisites and InstallScript objects); add-ons (if you are entitled to them) such as the Standalone Build, InstallShield Collaboration, and the InstallShield MSI Tools; the FlexNet Licensing server software (if you purchased concurrent licenses and you need to set up your organization's licensing server); and InstallShield service packs (if available).
• Obtain the activation code for the FlexNet Licensing Server (if you purchased concurrent licenses and you need to set up your organization's licensing server).

For general information on how to use the Product and License Center, see the following resources:

How do I create a new user account for myself in the Product and License Center?

If a user account has not been set up for you in the Product and License Center yet, you can create one for yourself, as long as you have your account ID. For more information, see Accessing the Flexera Product and License Center.

How do I find out if I already have a user account in the Product and License Center?

If you are not sure whether you have an account in the Product and License Center, use the Password Finder in the Product and License Center.

To find out whether you have a user account in the Product and License Center:

1. Visit https://flexerasoftware.flexnetoperations.com/control/inst/login.
2. Click the Password Finder link.
3. In the Email Address box, enter your email address and then click the Submit button.

If your email address is associated with an account in the Product and License Center, the Product and License Center emails your login ID and password to the email address that you entered.

If your email address is not in the system, the Product and License Center displays an error informing you that the account does not exist.

I forgot my login ID and password for the Product and License Center. How do I recover them?

Your login ID for the Product and License Center is your email address.

To obtain your password for the Product and License Center:

1. Visit https://flexerasoftware.flexnetoperations.com/control/inst/login.
2. Click the Password Finder link.
3. In the Email Address box, enter your email address and then click the Submit button.

If your email address is associated with an account in the Product and License Center, the Product and License Center emails your login ID and password to the email address that you entered.

If your email address is not in the system, the Product and License Center displays an error informing you that the account does not exist.

I'm having trouble downloading installations from the Product and License Center. What can I do?

The Product and License Center offers several methods for downloading products. Examples include:

• Browser FTP—The file is transferred using FTP via a Web browser. This is the default method.
• HTTPS—The file is transferred using encrypted HTTP via a Web browser.
• Command-Line FTP—The file is transferred using FTP via a DOS prompt or UNIX shell.
• Download Manager—This applet-based download lets you select multiple or individual files for download via the Download Manager. All files are saved to a single location on your machine.

If you are having trouble using one method to download the product, you may want to try a different method. For example, if the browser FTP method does not work because your organization's firewall blocks FTP, you may want to try the HTTPS method.

To change the available download options for all download links and buttons that are displayed for your user account in the Product and License Center:

1. In the left navigation under Administration, click Download Preferences.
2. Select the check boxes for the download methods that you want to be displayed whenever you are presented with a download link or button in the Product and License Center.

To change the available download options for a specific download in the Product and License Center:

1. In the left navigation under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
2. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.
3. Find the item that you want to download, and then in the Description column, click the license link for that item. The Product Download page opens.
4. Find the item that you want to download, and click the Advanced Download Options link for that item. The Advanced Download Options page opens.
5. Select the appropriate option.

How do I add users, modify users, or remove access for users in the Product and License Center?

The Administration section of the Product and License Center User Manual (https://flexerasoftware.flexnetoperations.com/control/inst/manualadmin) contains information on how to perform such administrative tasks.

How do I figure out who in my organization generated our license files?

To look up who generated license files and see details about those license files:

1. In the left navigation under Entitlements, click View Licenses by Member. The View Licenses by Member page opens. It shows a table that lists all of the users at your organization who generated license files.
2. Click the email address of a member to see details about the license files that the member generated.

What Flexera technology does the Product and License Center use?

The Product and License Center uses FlexNet Operations, an electronic software delivery service that gives software producers and high-tech manufacturers the power to cost-effectively distribute their products to customers worldwide.

For more information on FlexNet Operations, see the Flexera Web site:
http://www.flexerasoftware.com/products/flexnet-operations/

Node-Locked Licensing

How is a node-locked license of InstallShield or InstallShield Collaboration different than a node-locked license of the Standalone Build?

The following table highlights the main differences.

What's the best way to download my license file for the Standalone Build?

When you click the Save All button on the View Licenses page in the Product and License Center, your browser typically displays a dialog box that lets you save the license file. The options on the dialog box, as well as the behavior of this dialog box, may vary, depending on the browser and browser version that you are using. For example, Internet Explorer lets you specify the location where you want to save the file. The used command is not allowed with this mysql version. Firefox may save the file automatically to the default download location, or enable you to open the file in an application that you select. For help on downloading files and saving them on your computer, consult the documentation of the browser that you are using.

Can I run the Standalone Build installation on my development machine silently (without the user interface) for a concurrent license?

Yes, you can run the Standalone Build silently from the command line if you purchased concurrent licenses. Use the following command-line statement:

In the above statement, the value of 2 for the LICENSETYPE property indicates that you are using a concurrent license of the Standalone Build. MyServer represents the name of the machine that has the FlexNet Licensing Server software; 1234 represents the custom port number (if one is used). In most cases, the PORTNUMBER=1234 part should be omitted from the command-line statement.

If I'm using a node-locked license, can I install the Standalone Build without setting up the licensing information at the time of the installation?

Yes, you can install the Standalone Build without specifying the licensing information during the installation. For example, if your build machine is not connected to the Internet, you may want to install the Standalone Build on your build machine; you would need to obtain the license file for your build machine on a different Internet-connected machine. Once you have obtained the license file, you can manually add it to the proper location on your build machine. The license file must be called License.lic, and it must be added to the System folder in the Standalone Build Program Files folder:

Standalone Build Program Files FolderSystemLicense.lic

Can I run the Standalone Build installation on my development machine silently (without the user interface) for a node-locked license?

Yes, you can run the Standalone Build silently from the command line if you purchased a node-locked license. Use the following command-line statement:

In the above statement, the value of 1 for the LICENSETYPE property indicates that you are using a node-locked license of the Standalone Build. The value of the IS_BROWSE_FILEBROWSED property should be the path to the license file that you want to use for the Standalone Build.

What do I do if I obtain a new build machine? Can I move the Standalone Build and my license file to that machine?

If you obtain a replacement build machine, you can move your license from your old build machine to your new build machine. In order to move your license to your new build machine, you must first return your license to your account in the Product and License Center. Returning the license makes it available again so that you can obtain a new license file for a different machine.

Note that there is a limit to the number of times that you can return a license: you can return a license only one time per entitlement per year. An entitlement is the purchase of the Standalone Build (or of a product, such as InstallShield Premier Edition, that includes the Standalone Build).

To return a license in the Product and License Center:

1. In the left navigation under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
2. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.
3. Find the item that you want to return, and then in the Description column, click the license link for that item. The Product Download page opens.
4. Click the License Keys link. The License Information page opens. It shows the licenses that have been generated for the selected license.
5. Find the license that you want to return, and click its Return button. Note that if you or someone in your organization has already returned a license for the entitlement that is associated with the selected license, the Return button is not displayed.

The Product and License Center processes your return request and refreshes the License Information page so that the license you returned is no longer displayed. Now you can generate a new license for the new build machine. You can also install the Standalone Build and the new license file on your new machine.

I generated the license file for the Standalone Build but I entered the wrong host ID. How do I regenerate the correct license file?

You can follow the same return-the-license procedure that is described in the previous question.

Note that there is a limit to the number of times that you can return a license: you can return a license only one time per entitlement per year.

Concurrent Licensing

What are the system requirements for the FlexNet Licensing Server?

The FlexNet Licensing Server software manages license check-out and check-in requests from users who have concurrent licenses. If you have purchased concurrent licenses of a Flexera product, you need to install the FlexNet Licensing Server software on a machine in your environment.

When you are determining which machine to use as the FlexNet Licensing Server, note the following:

• Machine selection—The FlexNet Licensing Server machine can be any machine in your network. Typically, the licensing server system components reside on a central machine in the network.

The FlexNet Licensing Server machine can have other applications running on it; it does not need to be dedicated to running only the FlexNet Licensing Server. However, for a high-traffic, high-license-count environment, and a more reliable system, it is better to have a dedicated machine.

The FlexNet Licensing Server machine should remain on at all times so that users can access it at all times.

Triad server clusters are not supported.

• Supported operating systems—The FlexNet Licensing Server machine must be a Windows-based machine. The following versions of Windows are supported: Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows Server 2012.

Note that although the FlexNet Licensing Server has support for other operating systems, concurrent licensing for InstallShield 2014 and later and its add-ons requires one of the aforementioned specific versions of Windows.

• Networking—The FlexNet Licensing Server machine must be able to communicate with the Flexera product through a TCP/IP port. A valid number is any unused port number between 0 and 64000. The default port range is 27000 through 27009. You may need to adjust your firewall settings to allow this communication.
• Required software—The license server manager that is installed as part of the FlexNet Licensing Server installation is lmadmin, the Web-based application. lmgrd, the command-line tool, is not supported.

Earlier versions of the FlexNet Licensing Server software must be uninstalled before the new version (the one that is available for InstallShield 2014 and later) can be installed.

lmadmin can be used in the following Web browsers: Microsoft Internet Explorer 8, 9, or 10.

How do I start the FlexNet Licensing Server service?

You can start the Windows service for the FlexNet Licensing Server by using Services in the Administrative Tools area of the Control Panel. The default name of the service is:

FlexNet Licensing Server Manager

(The name of the service is configurable when you are installing the FlexNet Licensing Server.)

How do I get reports that show usage information for my organization?

The FlexNet Licensing Server can save a report log file that contains feature usage information. To create a report log file and view reports, you need to purchase Flexera's software license administration solution, FlexNet Manager. FlexNet Manager provides exceptional visibility into license usage data and helps you create insightful reports on critical information like license availability and usage.

For more information on FlexNet Manager, see the Flexera Web site:

I've purchased concurrent licensing for more than one Flexera product. Can I use the same machine to manage concurrent licenses for all of these products?

Yes. You can use the same machine for managing more than one.

I have a FlexNet Licensing Server machine to manage concurrent licenses of an old version of a Flexera product. That machine uses lmgrd, the command-line tool. Do I need to switch to lmadmin for my new Flexera concurrent licenses?

Yes, you must switch to lmadmin.

To switch from lmgrd to lmadmin, you must first uninstall the earlier version of the FlexNet Licensing Server. Then install the latest version, which has lmadmin. You can obtain the latest version of the FlexNet Licensing Server software from the Product and License Center. For instructions on how to do this, see 'Setting Up a Concurrent License Server' on page 13 of the Flexera Product Download and License Guide for InstallShield 2016 and Later (PDF).

Note that lmgrd and lmadmin should not be installed on the same machine.

What do I do if I obtain a new licensing server machine? Can I move the FlexNet Licensing Server software and activate my licenses on that machine?

Yes, you can. For instructions, see 'Moving Licenses to a Different License Server' on page 22 of the Flexera Product Download and License Guide for InstallShield 2016 and Later (PDF).

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